My out of range alerts are not working
If your inthesk out of range alerts are not working as they should, there are a few possible reasons.
Out of range alerts are triggered with a delay
When enabled, Out of Range Alerts are activated with a delay of a few minutes or when you are within a few hundred meters of your inthesk.
For example, if you leave your inthesk when you leave home, you will most likely receive the alert when you get to your car.
The exact distance cannot be set, since the application of ProtectedTools or | inthesk | uses a few features (Bluetooth, Wi-Fi, the distance you just moved, etc.) to determine if you’ve missed the inthesk or if the connection loss is just a small break in the Bluetooth connection. This helps prevent unnecessary false alerts when your inthesk and phone lose connection for a few seconds (this can happen indoors with obstacles like walls, etc.)
Out of range alerts are not triggered at all
In Android devices
For inthesk to connect with your phone, the ProtectedTools app or | inthesk | it must remain active and running in the background of the phone. In some cases, the phone’s internal battery saver settings may send the ProtectedTools application or | inthesk | to sleep when the phone is idle or when the app has not been opened for a while. Check your phone’s internal settings and have the ProtectedTools app or | inthesk | be an exception to the battery saving rules, allowing it to remain always on. These settings are usually in the battery or power saving settings, and in the app settings.
How to check and adjust app-related battery saver settings on Android devices here.
In iOS devices
When you are not actively using the ProtectedTools application or | inthesk | , it should stay active in the background on your phone. When you exit the ProtectedTools application or | inthesk |, do not swipe it out of the recent apps list, as that will close it completely, preventing alerts from being triggered.
Recently, Apple has also implemented an “intelligent battery management system” to help users save battery power and protect their privacy.
This system learns based on your own actions, so if you swipe the ProtectedTools app or | inthesk | to close it when you stop using it, the system will remember your action and start doing it regularly by itself. This will completely kill any processes related to the app (such as out of range alerts), even if you wanted to keep the app active in the background.
To verify that the ProtectedTools application or | inthesk | can stay active in the background, open the Settings app and scroll to ProtectedTools or | inthesk |. On the next screen, check that Background App Refresh is turned on and Location Permission is set to Always.
Out of coverage alerts are activated when I’m home
In addition to Bluetooth and other features, out of range alerts also check how far your phone has moved and if you’re still within the same Wi-Fi range before an alert is triggered. As you move around the house (or office), these changes can sometimes trigger false alerts. If this happens regularly, please contact us at email@example.com and we can take a closer look.
Out of range alerts do not work when the ProtectedTools application or | inthesk | it’s open
Alerts are silenced when the ProtectedTools application or | inthesk | is open on your phone. They will not be activated again until the ProtectedTools application or | inthesk | is active in the background.