On both iOS and Android, it is the phone’s operating system that calculates the location. Both calculate the location using a combination of Wi-Fi + GPS and obstacles such as walls or doors can add some error to these calculations.

Once the calculation is done, the map takes care of finding the closest location to the specific latitude and longitude. | inthesk | does not use its own maps, but uses one of the installed map applications, such as Google maps or Apple maps. Since the maps are sometimes out of date or inaccurate, errors can also occur here.

If the location is off by several kilometres or miles, check that the connection between your inthesk and the app is active, or check that the location shown on the map is not old.

If you need further assistance, please contact our customer support at support@inthesk.net.